Purchase Policy

VRAI HEALTH maintains a ‘no cash’ policy

Appointments can be purchased online or paid for by credit card on the day.

Bookings are non-refundable but can be rescheduled.

A 100% cancellation fee applies to appointment changes and cancellations made less than 24 hours in advance.

Refund Policy

We do not offer refunds but appointments can be rescheduled for the same person only without penalty if you give VRAI Health at least 24 hours notice.

Private Health Fund rebates are available for some therapies as noted.

Late & Cancellation Policies

We recommend you arrive for your treatment 10 – 15 minutes before your first session, and 5 – 10 minutes before any following sessions. We understand that life is busy so we try to be as amenable to your needs as possible – however, we do have some policies that may apply in the case of lateness or short-notice cancellation:

Late policy:

We will do everything we can to ensure you receive your full treatment time. However if you arrive late and we have another appointment scheduled immediately after you, we may only be able to offer you your remaining time and we retain the right to charge full treatment fee.

We recommend you plan on arriving 10-15 minutes before your appointment time and relax in our lovely yogi lounge with a hot herbal tea & make the most of your ‘me time’ and therapy.

Cancellation policy:

In respect to our wait-listed clients, and our dedicated therapists we request a minimum of 24 hours notice to change or cancel an appointment. If you provide less that 24 hours notice a cancellation fee, equivalent to your treatment cost, will apply.

Please note that if you simply do not show up to your appointment, or if you cancel at very short notice, we may also require pre-payment of future appointments to confirm them.

Client Information and Consent

See our Client Information and Consent Form

People who are currently or have ever been clinically diagnosed with any of the following Mental Health Conditions: Schizophrenia/Bipolar and or states including Mania and Delirium / Psychosis / Borderline Disorder / Major Depressive Disorder may only be seen by our psychologists for support.

Liability Waiver 

Website

Every effort has been made to ensure that this website is free from errors or omissions. This site contains comments and references to allied health and medical topics; however there is absolutely no assurance that any statement contained in this publication touching on medical matters is accurate. Information provided is of a general nature and cannot substitute for the advice of a medical or health care professional. The publisher, the authors, the editors and their respective employees or agents, shall not accept responsibility for injury, loss or damage occasioned to any person acting or refraining from action as a result of material in this publication whether or not such injury, loss or damage is in any way due to any negligent act or omission, breach of duty or default on the part of the publisher, the editor or their respective employees or agents. Reliance upon content obtained by or through those publication is solely at your own risk.

VRAI Health will endeavour to adhere to scheduled individual appointments with health practitioners. However, whether due to events beyond our control or otherwise, all appointments are subject to change without notice. Neither VRAI Health, its employees, contractors or affiliates will be liable for any loss or damages that arise as a consequence of reliance upon, or bookings made in respect of, any or the details set out in the VRAI or individual practitioner schedules.

Hyperbaric Oxygen, Cryotherapy and Infrared Sauna Therapies 

VRAI HEALTH does everything possible to ensure the safe and effective client use and experience of their Hyperbaric Oxygen, Cryotherapy and Infrared Sauna treatments. The staff who operate VRAI HEALTH therapy machines are professionally trained in the operation protocols of the machinery plus the indications and contra-indications of these therapies.

The therapy indications and contraindications are available on the VRAI HEALTH website and advised to be read prior to booking a treatment.

Practitioner  

All VRAI Health practitioners are fully qualified in the various fields of expertise, are registered members of their relevant industry associations and are insured